Dear costumor you shopped at GB4L ! We offer you a refund and/or exchange within the first 30 days of your purchase, if 30 days have passed since your purchase, then you can't return the item in return for money or any kind of transfer. If you are sending it back within the first 30 days then we send you a refund, one thing send it back in the same condition that you got it deliverd. it makes it easy for al of us. Thankyou.