Return policy 

HOW LONG IS YOUR RETURNS PERIOD?

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our returns period is a 30 days return policy

*Please see below for any exceptions

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WHAT ITEMS CAN I RETURN?

We get it - sometimes something just doesn't work for you and you want to return or exchange. As long as item(s) are still in their original condition, you can return these up. Please see the below for any exceptions to this rule: 

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• If an item is marked as 'Final Sale', this item is non-returnable.

• Women’s swimwear and underwear can only be returned if the hygiene seal is still intact and has not been removed.

• Men’s swimwear or underwear can’t be returned for hygiene reasons.

• Socks can be returned if they are sealed in their original packaging

• Personalised items can't be returned.

To receive a full refund on eligible returns, all items must be returned to us unworn, unused, unwashed and in the same condition you received them. If an item is returned to us damaged, worn or in an unsuitable condition, we won't be able to give you a refund. All items are inspected on return.

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WHEN WILL I GET MY REFUND?

This can depend on how long it takes your chosen returns courier to get the items back to us before being processed for a return at our warehouse.

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GOOD TO KNOWS...

• We only offer refunds onto the original payment method used to make the orde

• Refunds can take up to 7 days to be processed from the date we receive your order back to our warehouse. Please note it can take up to an additional 5 days for your refund to appear in your account once processed.

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RECEIVED A FAULTY OR INCORRECT ITEM?

We're sorry if you've received a faulty item! There's no need to return the item to us at this stage.

Unfortunately, we're only able to help if you purchased your item(s) from us directly. If you purchased from a third-party retailer or reseller, we'd recommend contacting them directly.

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Please send our Customer Support :

• Your name and email address

• Order number 

• Item name/description (if known)

• Photos that show:

1. The fault as clearly as possible

2. Full-length photo of the item

3. The Gymshark logo and label

All claims for orders arriving with damaged or wrong items must be made within 7 days of the delivery date.

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If you don't have your Order Number or receipt available, then a return will be not possible, keep your order number and keep the receipt and if there are any problems, you can always send me a mail ( contact ) and we will arrenge something that benifits for you.

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CAN I COMBINE MULTIPLE RETURNS INTO ONE RETURN?

Returns registered separately can't be returned in one package, even if they are from the same order. Combining the returns into the same package will slow down the refund process, so please package separately!

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Please retain any proof of return postage receipts as we may need to view these as part of your return.

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If you've already sent back multiple returns in one package, let us know so we can look into this for you.

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MORE QUESTIONS?

Contact: gymboyforlife000@gmail.com

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Privacy & Safety

Customer, App, Marketing, Promotions, Events and Social Media Privacy Notice

This privacy notice will apply to you if you:

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have purchased any of our products or services from our Website or App 

• use any of our Apps

• have signed up to receive marketing emails from us

• interact with us on social media 

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Rest of the World Privacy Notice

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This privacy notice will apply to you if you interact with us in any way that is not already covered by one of our other privacy notices. For example, if you:

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• use our website or links to or follows our social media accounts but does not post comments on our social media

• are an athlete or influencer that we have a paying relationship with

• are a model we engage to fit and showcase our products

• are a personal trainer or other who provides us with paid content

• are one of our shareholders

• are a member of the public who contacts us or anyone else who is affected by our activities to the extent not covered by another of our privacy notices

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